Finding an accommodation in Delhi is no longer a difficult task as options for people have increased. Be it luxury or a budget bed and breakfast in New Delhi it is difficult to retain a guest. Even the best Guest house in south Delhi will not be able to retain a guest if it fails to provide the required services. Here we are with the tips for hotels to retain guests.
Quickly Respond to the Enquiry
You cannot be lethargic if you want your hotel to sun smoothly and successfully. One of the places where such a behaviour of yours will be completely unacceptable is queries. You need to be very quick when it comes to replying to the enquiries that your guests as well as your visitors make. Be it via the phone, the email or on the social media that your guests try to contact you. You need to be active on all of these mediums. Making your guests wait even a minute can have a detrimental impact on your reputation as well as on your revenue. Good experiences might vanish from the mind of guests after a certain period of time but any bad instance is going to get buried into their heads which they are going to narrate to all the other potential guest.
Meet Expectations of the Guest
Do not give false hope to people in general and false promises to your guests in particular. There is not point lying about the facts. All that this is going to do is raise the expectations of the guest that you will in no case be able to fulfil resulting in disappointed to the guests. This is further going to earn you a bad name in general and bad review in particular. You need to be very smart when it comes to managing the guest’s expectations right from the beginning.
All in all, these are the tips for hotels to retain guests. If you follow these then it will become easy for you to retain guests.