Must Have Qualities in Well Trained Hotel Staff
There are many cheap hotels in south Delhi that are providing really good services to people. Even the best budget hotels in south Delhi is not lagging behind as far as qualitative services are concerned. The credit for best services at Bed and breakfast in Delhi goes to the training that is given to the staff. Here is the must have qualities in well trained hotel staff.
Knowledge about the Local Area
When guests come at the front desk to take the keys of their room then what accompanies them are the questions about the local area and the major attractions that the place has. So, the person who is there in the front desk must have the required knowledge about the same. He must be well equipped with the know-how about the local area and the traditions. He must be able to briefly answer all the questions that the guests have in their mind about the place. When guests have questions about your hotel’s vicinity, they will probably approach the desk. As such, every member of the front desk team should be knowledgeable enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hot spots, what to do, etc.
Resourceful
The guests of all types are going to visit your hotel. You might be good at predicting but that is not enough. There is a lot beyond predictions that can happen at the hotel. You must therefore be ready for all the types of the situations that might take place. You must expect the unexpected. Guests come with all the unusual requests as well as circumstances for you to deal with. You ought to train your desk staff to be therefore extremely resourceful. The staff that you have recruited at your hotel must be able to come forward with all the creative solutions for all the types of situations that might crop up.
All in all, these are the must have qualities in well trained hotel staff that results in successful growth of your hotel.